This page provides our standard terms and conditions of rental for guests.
Mickey’s Five Star, hereinafter referred to as the Company, or the owner of
the property, hereinafter referred to as the Owner, offer the short term
rental/letting of the Property.

Email Booking
The Company will provide a quotation by email or facsimile showing the total
Rental fee to the Guest for the Property. Quotations are valid for 30 days,
unless and/or until the Property is either booked by a third party, or the
Company receives a deposit for the same dates (or part thereof) from any
party. Where the Guest agrees by email, facsimile or other written device to
book the Property, the Company will provide a booking confirmation to the
Guest by email, facsimile or posted mail. The Guest must pay the requested
deposit or payment as defined on the booking confirmation. The Company
reserves the right to accept any booking for the Property from a third
party, where said third party agrees to payment prior to receipt of payment
from the Guest.

Confirmed Booking
On receipt of the required payment from the Guest, the Company will issue a
Rental Agreement by email, facsimile or mail to the Guest. Only on release
of the Rental Agreement from the Company is the booking determined as
confirmed.

Additional Guest Fee
Non-Registered Guest Fee is $50 per day or $300 per guest per week whichever is greater.  Please give us an accurate guest count prior to making your reservation.

Rental Period

The Guest agrees, and the Company permits the Rental Period to begin and end
on the dates shown as the rental period (on the Confirmation Email).

Check in/Check out Procedures
Check In
Check in to the Property is after 4:00 pm on the date of arrival as shown on
the rental agreement or booking confirmation. Any Guest arriving to collect
keys before that time may be refused, at the discretion of the Company.

Check Out
Check out is on the date of departure as shown on the Rental Agreement at
10:00 am. All keys must be left in the homes key box (if the home has a key
box)or returned to the offices of the Company by 11:00 am on the date of
departure. Should the Guest require a late check out, the Guest must have
agreed to this not less than 3 days prior to the departure date with the
Company. If the Company is able to accommodate the request of the Guest,
then there is a charge of $25 per hour payable in advance.

Security Deposit
The Guest has paid a refundable security deposit to the Company or the Owner
(amount shown on the rental agreement) prior to arrival. The Guest is
responsible for all loss or damage to the property or its' inventory during
the Rental Period.

The Guest agrees that the Company or the Owner can deduct sums from the
security deposit to cover:

* Early arrival or late departure charges
* Non-return of keys

* Loss or breakage of inventory items
* Damage to the Property or its' equipment

Where loss or damage to the Property, the Inventory, or equipment exceeds
the amount of the security deposit, the Company or the Owner will bill the
Guest for the shortfall, and the Guest agrees to pay. In the event that the
Guest fails to pay any such shortfall, the Company reserves the right to
exercise any legal remedies to pursue the amount owed from the Guest.

Payment
The Guest agrees to pay the Total Rental Fee as shown on the Rental
Agreement within the due dates as set out on the booking confirmation. In
the event of late payment, or failure to pay, the Company reserves the
rights to levy the cancellation percentage charges against any money that
the Guest has paid in advance and cancel the booking of the Guest. Where the
money paid in advance is insufficient to cover the calculated percentage,
the Company reserves the right to exercise any' legal remedies to pursue the
amount owed from the Guest.

Cancellation Policy and Fees
Cancellation fees are assessed as follows:

1. The Administration fee is non-refundable..

2. Cancellations made 31 to 60 days before arrival are subject to a
cancellation fee equal to 50% of the rental fee.

3. Cancellations made 30 days or less before arrival are subject to a
cancellation fee equal to 100% of the rental fee.

4. Cancellation notice must be submitted in writing. The date of the
postmark, as noted by the postal service, is the date used to determine
refund fees. All cancellations from the guest will be acknowledged by the
company within 2 business days from receipt. If no response has been
received by the lessee in this time period, then it is the lessee's
responsibility to contact the company to make sure a cancellation has been
received by the company.

Refund Policy

Any money due a lessee from a cancellation will be refunded to the lessee
within 30 days of accepted cancellations by the company. However, at the
option of the lessee, the lessee may choose to leave the cancellation fee,
less the deposit, as a payment on a future booking. This reservation can be
used within 13 calendar months of the original occupancy date. The new
booking will be subject to availability at the time the reservation is made
and will be treated as a new booking. A new deposit will be required for the
new reservation, subject to the same terms as the first booking.

Limitation of Liability
The Company makes all reasonable efforts to provide advice and safety
information. This information can be found in the HomePack at the Property.
It is the responsibility of the Guest to ensure that they have read and
understood the contents and advice given. The Company is willing to provide
any and further information pertaining to the Property providing the Guest
has fist read the HomePack. In addition, the Company states the following:

The Company and/or the Owner do not accept liability for equipment failure
and or services in the Property. In the event of failure of equipment, the
Guest must notify the Company within 1 working day such that the Company may
elect to effect a remedy to the failure.

The Company and/or the Owner do not accept liability for lost or stolen
personal property of the Guest from the Property during the Rental Period.
The Company provide information and advice in the HomePack to the Guest in
an advisory capacity only, with no guarantee or promise of security, even
where the Guest make use of any advice given. In the event that property of
the Guest is lost or stolen, the Guest should advise the Company, and the
Company will notify the appropriate authority.

The Company and/or the Owner accept no liability for personal loss or injury
to the Guest during the Rental Period. The Guest must ensure that they have
adequate insurance cover. The Company provides information and advice in the
HomePack to the Guest in an advisory capacity only, with no guarantee or
promise implied.

The Guest must ensure that Children are supervised at all times.

The Company and/or the Owner do not accept any liability for the acts or
omissions of any agent. These include but are not limited to, airlines,
car-hire companies, travel agents, ticket agents, homeowners, or utility
providers.

The Company and/or the Owner do not accept liability for acts of violence,
nature, fire, flood, war, civil disobedience, riot, or other force majure
that may have a deleterious effect on the Guest. In the event of such force
majure the Company will try to assist the Guest wherever possible to do so.

The Company does not accept liability for removal of the Property from the
marketplace, or transfer of the Property to another company by the Owner
that results in the Property becoming unavailable for the Rental period.
Wherever such an event occurs, the Company will offer the Guest a suitable
alternative accommodation to equal or better quality, subject to
availability. In the event that the Guest refuses the offered alternate
property, then the Guest may cancel the booking, and the Company will refund
the Total Rental Fee, less the applicable cancellation percentage rate. In
the event that a suitable alternate property is not available, then the
Company shall refund the Total Rental Fee, and that shall be the extent of
its liability to the Guest.